If you get the following errors when trying to pair the WH-1000XM3 on Windows 10:

  • that didn’t work make sure your bluetooth device is still discoverable
  • They don’t appear as a sound device despite being paired already
  • They show up but you can’t select them as audio devices.

The solution is to try any of these, it’s most likely that the device was paired but your Bluetooth device on windows is missing the aptX HD codecs, therefore it pairs but cannot play any audio.

Solution 1

Win10, go to Devices and Printers, right click LE_WH1000M3 or 1000MX3 properties then Services and select all services. Once you’ve done that, Audio service (shown as WH-1000MX3) should appear. Note, that once your headset will say that it has paired with PC, you also need to change audio Playback to Headset.

Solution 2

Download the aptX HD bluetooth enabled drivers

As much as the headphones may support it its not for granted that your pc is or if it has it installed, so here is a link with instructions: https://www.youtube.com/watch?v=3qr5o8x4LDQ

…and finally here is a download link to the install file: https://www.dell.com/support/home/sv-se/drivers/DriversDetails?driverId=100J9&fileId=3546946146&lwp=…

Or download from here: cocoalopez.com/blog/uploads/Network_Application_100J9_WN32_17.1.1530.31_A00.EXE.zip

Taken from: https://community.sony.no/t5/portable-audio/wh-1000xm3-can-t-connect-with-windows-10/td-p/3756476

Now for the stutter or laggy playback

Disable audio enhancement 

Audio enhancement is designed to make your system sound perfect. But things can go wrong somethings. To fix your sound stuttering problem, please perform:  

  1. On your keyboard, press the Windows logo key + R on the keyboard at the same time.
  2. Type mmsys.cpl and press Enter
  3. Right-click your default playback device (the one with a green tick) and click Properties
  4. Click Enhancement. Make sure the box for Disable all enhancements is empty. Click Apply and OK to save the change. 

If you don’t have an Enhancement tab here, the culprit is not enhancement then. Move on to the next fix. 

Fix 2: Change audio formats

If your audio driver or software doesn’t support the current audio format you have, sound issues such as static or stuttering would happen. To fix it, you can try different audio formats: 

  1. On your keyboard, press the Windows logo key + R on the keyboard at the same time.
  2. Type “mmsys.cpl” and press Enter
  3. Right-click your default playback device (the one with a green tick) and click Properties
  4. Click the Advanced tab. Select 16 bit, 44100 Hz (CD Quality). Click Apply and OK to save the changes. 
  5. Test to see if your sound is still stuttering. If yes, go back to step 4 and try some other formats until you find the one works for you. 

UTILITY TO CONTROL SETTINGS ON WINDOWS 10

Found this nifty utility that helps you set your headphones using the PC instead of the mobile app:

https://github.com/Plutoberth/SonyHeadphonesClient

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